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you work in delivery department of AG Tools . you have recently receive an order for some new equipment to be supplied to one of your oldest customers, DR Manufacturing . The delivery of this equipment has been delayed because of difficulties shipping it from your factory overseas . write letter to your customer including the following :

- a confirmation of receipt of the order

-an explanation of the reasons for the delay

-a statement as to when the equipment will be delivered

-an offer of a small discount because of the delay